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CEFANCEFANCEFANGRAND HUB
Opening the aisles…Fetching fresh stock…Almost ready…
Last updated 2 October 2026
If something is wrong with your order, or you change your mind, here is what we do. Have your order code ready when you contact us. It is in your text message and on the Track order page.
Tell us within 7 days of delivery or collection if an item is wrong, damaged, faulty, or food is past its date. Send a photo on WhatsApp if you can. We will replace it or refund it, including the delivery fee, and arrange to collect anything that needs to come back.
Many phones, computers, TVs and appliances come with a manufacturer's warranty. If one develops a fault after the first 7 days, keep your order text or email as proof of purchase and we will help you claim it.
You can return an unused item within 7 days of receiving it, in its original sealed packaging with everything that came in the box. We refund the price of the item. The delivery fee and the cost of returning the item are not refunded.
For health and safety reasons, we can't take back food and groceries, or perfumes and beauty products once their seal is broken, unless they are faulty.
Refunds go back to the card or Mobile Money account you paid with, through Paystack. We start the refund within 2 working days of agreeing it, or of receiving a returned item. How quickly it reaches you then depends on your bank or Mobile Money provider.
Booking a barber is free and you pay in the shop, so there is nothing to refund. You can change or cancel a booking on the manage booking page until the cut-off shown on your booking.